Why Customer Service Matters

One of the first things that visitors to our site may notice – apart from our large variety of American made, Marine Corps products and USMC clothing – is our Google customer review rating. We have a 4.9 star review out of 5 from our customers. That translates to a 97% satisfaction rate from people who have ordered merchandise from our store. Our customers have learned that not only do we supply quality products that display pride in the Marines, but that we do so in a manner that is courteous, efficient and accurate. We do this because we want our products and our customer service to proudly represent the Corps. However, there are several other reasons why we believe that excellent customer service benefits our business and our customers.

· Customer service differentiates us from our competitors: We know that there are other competitors in our field who are vying for your business. However, when it comes to customer service not all companies are equal. Superior customer service is as much of a brand identifier as any other aspect of businesses.

· Good customer service reduces problems: Excellent customer service reduces the chance that miscommunications will occur. When they do – as they do for any business – properly trained customer service people can help customers voice their complaints and handle these issues promptly. This saves us and you time and money.

· Good customer service means that customers return: It is a known fact in the business world that it is much easier – and cheaper – to retain current customers than it is to acquire new ones.

· Good customer service demonstrates that a business values its clients: No business should take its customers for granted. At EMarine PX we understand this and show this by providing you with excellent service both in the quality of our products and the manner in which you are served.marine corps

· Excellent customer service strengthens a company’s reputation: Studies have shown that unhappy customers will tell 10-15 persons about their negative experiences with a business after using a product or service. In contrast, quality customer service, promotes goodwill and helps attract new business.

To put it briefly, customer service matters to us because the customer matters. So, whether you are a returning customer or whether you are thinking about doing business with us for the first time, know that we will continue to excel in providing our customers with quality, American-made products in a timely, accurate and courteous manner. Know that EMarine PX stands ready to hear and resolve any issues you may have with our service or our products.

The United States Marine Corps Band: A Proud History

Its illustrious history goes back to July 11, 1798 when John Adams signed an Act of Congress establishing the United States Marine Band. Originally the band was comprised of “32 drummers and fifers” who assisted in recruiting Marines and entertained residents in Philadelphia. (This was at the time the nation’s capital.) Centuries later the band, which is known as “The President’s Own”, is recognized for its role in performing at White House functions and at other public places, which total more than 500 annually. This is of no surprise since music has long been intertwined with the military and with war. This goes all the way back to ancient times. The ancient Greeks, for example were said to have used flutists to raise the spirits of warriors in combat. Indeed, one of the most iconic images of war is the painting ‘Spirit of ‘76’ by A.M. Willard, 1857, showing fifer and drummers marching in support of troops.

The Band Itselfmarine corps

The band itself is comprised of experienced musicians who are selected through a grueling audition procedure. The members must of course be Marines themselves and satisfy stringent security and physical requirements. Additionally, band members wear special rank insignia designed to show their membership in the band. The band tours the United States regularly and performs at many prestigious occasions. They perform on occasions such as:

  • United States presidential inaugurations
  • State funerals
  • State Arrival Ceremonies
  • Arlington National Cemetery military funerals
  • Friday Evening Parades are held at Marine Barracks, Washington, D.C.

Music is just one of the ways that patriots have shown their love of country and their support for the troops. Our customers choose to do in the most important way – their service. Another way to show support for the Marines is in proudly displaying USMC home décor and US marine gifts which are all American made. There are many other sites that sell such products but many cannot make this claim.

Veteran’s Day

Many Americans mistakenly believe that Veterans Day is the day America sets aside to honor American military personnel who died in battle or as a result of wounds sustained from combat. That’s not quite true. Memorial Day is the day set aside to honor America’s war dead.

Veterans Day, on the other hand, honors ALL American veterans, both living and dead. In fact, Veterans Day is largely intended to thank LIVING veterans for dedicated and loyal service to their country. November 11 of each year is the day that we ensure veterans know that we deeply appreciate the sacrifices they have made in the lives to keep our country free.

Honoring All Who Served

Honoring All Who Served