One of the first things that visitors to our site may notice – apart from our large variety of American made, Marine Corps products and USMC clothing – is our Google customer review rating. We have a 4.9 star review out of 5 from our customers. That translates to a 97% satisfaction rate from people who have ordered merchandise from our store. Our customers have learned that not only do we supply quality products that display pride in the Marines, but that we do so in a manner that is courteous, efficient and accurate. We do this because we want our products and our customer service to proudly represent the Corps. However, there are several other reasons why we believe that excellent customer service benefits our business and our customers.
· Customer service differentiates us from our competitors: We know that there are other competitors in our field who are vying for your business. However, when it comes to customer service not all companies are equal. Superior customer service is as much of a brand identifier as any other aspect of businesses.
· Good customer service reduces problems: Excellent customer service reduces the chance that miscommunications will occur. When they do – as they do for any business – properly trained customer service people can help customers voice their complaints and handle these issues promptly. This saves us and you time and money.
· Good customer service means that customers return: It is a known fact in the business world that it is much easier – and cheaper – to retain current customers than it is to acquire new ones.
· Good customer service demonstrates that a business values its clients: No business should take its customers for granted. At EMarine PX we understand this and show this by providing you with excellent service both in the quality of our products and the manner in which you are served.
· Excellent customer service strengthens a company’s reputation: Studies have shown that unhappy customers will tell 10-15 persons about their negative experiences with a business after using a product or service. In contrast, quality customer service, promotes goodwill and helps attract new business.
To put it briefly, customer service matters to us because the customer matters. So, whether you are a returning customer or whether you are thinking about doing business with us for the first time, know that we will continue to excel in providing our customers with quality, American-made products in a timely, accurate and courteous manner. Know that EMarine PX stands ready to hear and resolve any issues you may have with our service or our products.