Frequently Asked Questions

Just click on a question below and you will be immediately taken to the answer.

1. How do I make a purchase?

2. What payment methods can I use?

3. Do you charge sales tax?

4. What shipping options are available?

5. In what currency are prices indicated?

6. Is it safe to make a purchase at your web site?

7. What is your refund policy, exchange policy, return policy?

8. Can you gift wrap purchases?

Making a purchase is easy. Just browse the pages of eMarinePX.com and click on the “ADD TO CART” button to put the item (s) into your shopping cart. Be sure to select your options from the drop down menus offered for “Size”, “Color”, “Quantity”, “Front or Back Image Placement”, “Pocket “, etc. However, if you change your mind after you put an item into your cart, you can also change the options you have selected right within the cart--you do not have to remove the item from the cart and start over. Just click on Edit Options. You can also remove products, change quantities, etc., while the items are in the cart.

At any time while you are shopping, just click on View Cart/Checkout at the top of any page to view the contents of your shopping cart.

After making all your selections, click “Continue Shopping” or “Checkout”. If you are registered customer, you should log in. If you do, and you have shopped here before, all your billing and shipping information will be automatically filled in for you. However, if you are not a registered customer, or you choose not to log in, just fill in all required information, and proceed..

Credit Cards – American Express, Discover, Visa, MasterCard
Pay Pal
Money Order/Personal Check
No COD’s (sorry) 

After submitting shipping information, there is the option to enter your credit card information as a payment method. Simply enter all required information requested and your order will be processed immediately and securely.

Pay Pal offers another payment method for those who are verified Pay Pal members, both domestic and international.

For payment by money order and/or personal check, print out your order at the end of the checkout process. Then mail the printed order with payment to…….

eMarine PX
PO Box 2329
Grass Valley, Ca. 95945

Or fax to 877-915-6772 (24 hours a day/ 7 days a week) securely with credit card info.

Please note that orders paid by personal check will be shipped only after the check has cleared.

Orders can also be submitted by phone, Monday – Friday, 9 a.m.- 5 p.m. (PST). Leave message with phone number if all operators are busy and will call back as soon as possible. Call 877-915-6772 or email, to sales@eMarinePX.com.

If you are ordering from our catalog, we also provide you with a handy order form in PDF format for your use.

Domestic and International shipping options are available with Fedex and/or United States Postal Service (USPS). Alternative shipping options may be requested by calling eMarine PX @ 877-915-6772 or email requests@eMarinePX.com.

For more shipping related information, see our shipping policies page here.

Most items can be gift wrapped and shipped directly to the gift recipient.  If you would like us to provide this service, please call us @ 877-915-6772 or email  requests @eMarinePX.com  with details. Minimum charge for gift-wrap is $5.00. Additional charges will be based on number and/or size of item (s) including shipping location of recipient.

Gift-wrap will have a “Marine Corps” theme or be the most appropriate for occasion.