100% Satisfaction Guaranteed Return Policy
Customer satisfaction is extremely important to us. If for any reason you are not completely satisfied with your order, please contact us by calling (877) 915-6772 or email us at [email protected] to arrange an exchange or refund. Requests must be made within 30 days after order is received. Sorry, shipping charges and custom orders are non-refundable.
Note: Items that are returned must be in their original packaging and in the same condition as received. Any item returned with animal hair will not be refunded. Any item received that has a defect must be reported within 15 days of receipt for replacement or refund. Entire orders returned for refund will be charged a 10% restocking fee. Return shipping charges on exchanges, to and from, are the responsibility of the consumer. Return and exchanges for any merchandise purchased from us are to be mailed back to eMarine PX PO Box 2329 Grass Valley, CA 95945. Be sure your contact info is included inside with item and let us know if it is an exchange or refund.